A&A Doggy Daycare Policies

At A&A Doggy Daycare LLC, our goal is to provide safe, comfortable, small-group care with familiar caregivers and a dependable routine. Please review the policies below before scheduling daycare or boarding.

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DROP-OFF, PICK-UP & ARRIVAL

• Daycare hours are Monday through Friday, 6:00 AM to 5:30 PM, and Saturday, 8:00 AM to 5:30 PM. Sunday daycare is closed.

• Boarding care is offered seven days a week, but boarding drop-off and pickup times must be arranged in advance.

• [All dogs must remain securely leashed from the time they leave your vehicle until they are safely inside, and again during pickup until they are secured in your vehicle.

• Please text our business phone when you arrive, and we will let you know when we are ready to meet you.

• Drop-offs / pick-ups can be made at any time, and we prefer a written notice beforehand. Late pickups after 5:30 PM will be charged $10.00 for every 30 minutes.

 

HEALTH & VACCINATION REQUIREMENTS

• Dogs must be current on standard vaccinations, including Bordetella (kennel cough), before attending daycare or boarding.

• Please provide current vaccination records before your dog's first stay and whenever records are renewed.

• Required vaccinations: Rabies, DHPP/distemper-parvo, and Bordetella.

• Dogs showing coughing, sneezing, vomiting, diarrhea, unusual lethargy, fever, parasites, or another potentially contagious condition must remain home until symptom-free for 5 days or cleared by a veterinarian.

 

MEET-AND-GREETS, INTRODUCTIONS & GROUP FIT

• We recommend a free meet-and-greet before a dog's first stay.

• Dogs are introduced to the group gradually, and care decisions are based on safety, comfort, and each dog's individual needs.

• Not every dog is suited to group daycare, and activities may be adjusted based on weather, scheduling, safety, and group fit. 

• A trial boarding night may be required before a longer stay. 

• If a dog appears uncomfortable or displays behavior that may be unsafe for people or other dogs, we may separate the dog from the group and contact the owner.

 

DAYCARE SCHEDULING, CANCELLATIONS & PAYMENT

• We intentionally maintain a small, personally managed group. Advance notice helps us plan safe staffing, introductions, rest, and activity.

• Daycare and boarding cancellations or no-shows will not be refunded.

• Payment is due at time of pick-up for flex daycare.

• Payment is due 4 weeks in advance for boarding to secure your spots.

• Accepted payment methods are credit/debit and ACH bank payment.

• Core daycare package expires after 5 weeks after your first scheduled day, and are/are not transferable or refundable.

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BOARDING REQUIREMENTS & OVERNIGHT ROUTINE

• Dogs staying overnight must be crate trained.

• Boarding dogs sleep in our dedicated dog room and are safely crated overnight.

• Care includes a familiar routine with appropriate activity, outdoor time, rest, and direct owner involvement based on each dog's needs.

• A trial night may be required prior to longer stays.

• Please bring: your dog's regular food in labeled portions, any medication in its original labeled container, and a secure leash and collar.

 

FEEDING, MEDICATIONS & PERSONAL ITEMS

• Meals are served according to the written instructions provided by the owner.

• Medication can be administered only when supplied in the original labeled container with complete written directions.

• There are no additional fees for giving medication.

• Owners must disclose allergies, medical conditions, food sensitivities, behavioral concerns, and any recent illness before service.

• A&A is not responsible for loss or damage to personal bedding, toys, bowls, leashes, or other items left with a dog.

 

EMERGENCIES, ILLNESS & INJURIES

• Owners must provide a current veterinarian and an authorized emergency contact.

• If we believe veterinary attention is reasonably necessary and the owner cannot be reached promptly, the owner authorizes A&A Doggy Daycare LLC to seek care from the nearest available veterinary provider.

• The owner is responsible for all veterinary and transportation costs.

• Dogs may experience minor scrapes, soreness, or other incidental injuries during normal play and activity.

• We will notify the owner of any significant health or safety concern as soon as reasonably possible.

 

DAMAGE, CLEANUP & ADDITIONAL CARE

• The owner is responsible for reasonable repair or replacement costs when their dog causes damage beyond normal wear.

• Additional fees may apply for excessive cleanup, extended pickup delays, special handling, transportation, or care beyond the booked service when authorized or necessary for the dog's safety.

 

POLICY UPDATES & QUESTIONS

• These policies are intended to keep expectations clear and support safe, dependable care for every dog and family.

• These website policies supplement the signed service agreement and waiver; if the documents conflict, the signed agreement controls.

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Policies may be updated as our services and operating needs change. Please contact us before booking if you have questions or if your dog needs an accommodation.

Last updated: 08/12/2026.